Jason Hotz |
Veterans Service Officer |
A Veterans Service Office (VSO) Manager
Main Duties
- Client Service: Greet veterans at the door, answer phone calls, and schedule appointments.
- Office Administration: Handle mail, write professional letters, file documents, and prepare office invoices.
- Budget Support: Help prepare annual budgets, track office expenses, and manage financial records.
- Staff Coordination: Supervise clerical workers, direct daily tasks, and schedule volunteer drivers for veteran transport.
- Program Assistance: Help the main Veterans Service Officer process emergency aid funds and organize informational brochures.
Required Skills and Qualifications
- Education: A high school diploma with additional clerical coursework or a college degree.
- Experience: At least two to five years of general office or case management experience. Knowledge of veterans' benefits is a strong plus.
- Computer Skills: Strong proficiency with Microsoft Word, Excel, and local government software.
- Communication: Clear writing skills, professional phone etiquette, and the ability to handle sensitive client information with strict confidentiality.
